Onjo Simson

  The first phase of the 'Sanadkom' program has been adopted by the Department of Health – Abu Dhabi (DoH) as a significant step towards improving customer experience and streamlining government procedures. Sanadkom, a component of the Abu Dhabi Program for Effortless Customer Experience, is intended to make the grieving process easier for families of UAE nationals who have passed away by offering assistance during the trying time that follows a loved one's death. By streamlining grieving families' access to government services, this project hopes to make handling the procedures associated with the loss of an Emirati family member easier. Sanadkom will provide individualized phone consultations with a dedicated member of a combined government support team to assist families of the deceased, thereby removing the need for in-person visits to government offices. Families may complete important tasks with this individualized approach, such as getting the death certificate, ...